Privacy Policy

Last updated: September 18, 2025

This Privacy Policy describes how Hometown Hub ("we," "us," or "our") collects, uses, stores, and shares information about you when you access or use our website, platform, and related services (collectively, the "Services"). By using our Services, you agree to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide when you register for an account, enroll in courses, contact us, or otherwise interact with our Services. This may include your name, email address, postal address, phone number, payment information, and any other details you choose to submit.

1.2 Information Collected Automatically

When you use our Services, we automatically collect certain technical information, including your IP address, browser type and version, operating system, referring URLs, pages visited, time spent on pages, and other usage data. This information is collected through cookies, web beacons, log files, and similar tracking technologies.

1.3 Information from Third Parties

We may receive information about you from third-party services, such as authentication providers, payment processors, or analytics partners, when you connect those services to your account or when they share data with us in accordance with their own privacy policies.

2. How We Use Your Information

We use the information we collect for the following purposes:

Service delivery: To create and manage your account, process transactions, provide access to course content, and deliver the features and functionality of our platform.

Communication: To send you transactional messages, service updates, security alerts, and, where permitted, promotional communications about our Services. You may opt out of marketing communications at any time.

Improvement and research: To analyse usage patterns, diagnose technical issues, conduct research, and improve the quality, safety, and performance of our Services.

Personalisation: To tailor content, recommendations, and learning experiences to your preferences and progress.

Legal and compliance: To comply with applicable legal obligations, enforce our terms, prevent fraud, and protect the rights and safety of our users and the public.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve our Services, remember your preferences, and understand how users interact with our platform. You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of the Services.

We may use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period or until you delete them.

4. Sharing of Information

4.1 Service Providers

We share information with trusted third-party vendors and service providers who assist us in operating our platform, processing payments, delivering email communications, hosting data, and performing analytics. These parties are contractually obligated to handle your information securely and only for the purposes we specify.

4.2 Business Transfers

If we are involved in a merger, acquisition, reorganisation, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and the choices available to you.

4.3 Legal Requirements

We may disclose your information when required by law, legal process, or governmental authority, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

4.4 With Your Consent

We may share your information with other parties when you have given us explicit consent to do so.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymise it.

6. Data Security

We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure. These measures include encryption in transit, access controls, and regular security assessments. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to access, correct, delete, or restrict the processing of your data. You may also have the right to data portability and the right to object to certain uses of your information.

To exercise any of these rights, please contact us at info@hometownhub.eu. We will respond to your request within a reasonable timeframe and in accordance with applicable requirements.

8. Children's Privacy

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly. If you believe a child has provided us with personal information, please contact us immediately.

9. Links to Third-Party Sites

Our Services may contain links to external websites or resources not operated by us. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any external sites you visit, as we have no control over their practices.

10. International Data Transfers

We operate internationally and may transfer your information to servers or service providers located in countries other than your own. We take steps to ensure that such transfers are conducted in accordance with applicable data protection requirements and that your information receives an adequate level of protection regardless of where it is processed.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by updating the date at the top of this page and, where appropriate, by sending a notice to the email address associated with your account. Your continued use of the Services after any update constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Hometown Hub
530 Pearkes Dr, Williams Lake, BC V2G 4A8, Canada
Phone: +1 450 691 3006
Email: info@hometownhub.eu
Website: hometownhub.eu